Operations Associate

United States·Atlantafull-timemid

OtherOperations Associate

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Quick Summary

Overview

Key Responsibilities

Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle Build a safe, compliant and efficient warehouse environment that supplies a fully…

Requirements Summary

1-3 years of professional work experience; ideally 1+ year of experience within an Operations position Experience leading teams or groups preferred Demonstrated expertise with the Atlanta region and ability to anticipate operational needs and/or…

Technical Tools

excelsqltableaustakeholder-management

Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Atlanta Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Atlanta.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

Responsibilities

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Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
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Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Atlanta
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Define new processes and best practices to drive operational excellence within the warehouse
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Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
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Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
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Provide complaint management and customer incidents investigation support
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Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
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Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
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Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
Experience leading teams or groups preferred
Demonstrated expertise with the Atlanta region and ability to anticipate operational needs and/or challenges within this area
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
Fluent verbal and written English language skills
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
Valid driver license and clean driving record

What We Offer

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✓Comprehensive Health & Wellness: A choice of medical, dental, and vision plans. We also provide company-paid life and disability insurance and company-funded mental health benefits.

✓Financial & Retirement Planning: 401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.

✓Family & Fertility Support: Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.

✓Paid Time Off: Unlimited vacation, paid leaves, and 10 company holidays.

✓Unique Lime Perks: Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.