Service & Performance Reporting Consultant

For Linklaters Office in Warsaw, we are currently recruiting for the Service & Performance Reporting Consultant role.

Service & Performance Reporting Consultant monitors and analyses Technology & Data service performance by maintaining dashboards, creating reports, and collaborating with departments to identify improvements, ensuring compliance with Firm policies and supporting data-driven decision-making for the Firm.

• Assisting in gathering data from secure data sources with guidance from Technology & Data teams.

• Helping interpret data and create basic reports and presentations using simple statistical methods.

• Tracking environmental and portfolio data & metrics and reporting them to Technology & Data management and stakeholders.

• Supporting the creation and maintenance of performance reports and dashboards to show Technology & Data service performance.

• Working with Product and Platform teams to agree SLA and other performance criteria to assess services on.

• Monitoring Technology & Data service performance using benchmarks and key performance indicators and noting any trends or potential issues.

• Working with different departments to understand their needs and suggesting simple improvements.

• Ensuring all reporting tasks follow Firm rules and policies with supervision.

• Managing and analysing Technology & Data systems data for management reports under supervision.

• Assisting in implementing best practices for data management and reporting processes.

• Min. 4-5 years of experience working with data, including gathering, managing, and analysing information securely.

• Ability to create clear, accurate reports and presentations using simple statistical and analytical methods.

• Skilled in developing, maintaining, and interpreting dashboards and performance metrics.

• Comfortable tracking, reporting, and escalating basic project and portfolio data to stakeholders.

• Strong attention to detail and ability to identify service performance trends or emerging issues.

• Effective communicator, able to collaborate across departments to understand needs and suggest practical improvements.

• Familiar with best practices in data management, reporting, and compliance, preferably in a regulated environment.

• Organised and methodical approach to delivering tasks within deadlines, with a commitment to accuracy and Firm policies.

• Willing to learn and work proactively under supervision, seeking guidance when needed.

• Demonstrates a positive, inclusive mind-set aligned with Linklaters’ values, including integrity, respect, and an openness to new ideas.

• Warsaw (hybrid model – min. 2 days per week at the office)

• Contract of employment

At Linklaters:

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments

• We remain focused on talent and having the best people which will result in a diverse workforce

• Having got the best people, we want them to feel included, valued and respected so they can perform at their best

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect, and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others