Client Support Specialist

Job Summary:

• →Provide front-line support to a portfolio of clients, ranging from moderate to high impact.
• →Collaborate closely with the Sales team to understand operational needs of both existing and prospective clients.
• →Lead the onboarding process for new clients and ensure ongoing operational maintenance.
• →Manage the full operational lifecycle of client events, ensuring smooth execution.
• →Build and maintain strong client relationships through personalised and proactive support.
• →Ensure service delivery meets or exceeds agreed service level agreements (SLAs).
• →Guide and educate clients within established procedures to resolve technical or service-related queries.
• →Promote and facilitate the adoption of Ticketmaster products and features.
• →Provide consultancy to understand client business goals and define tailored technical/service solutions, coordinating with internal experts when needed.
• →Develop deep knowledge of Ticketmaster’s operational products and services across the event lifecycle.
• →Foster a culture of continuous improvement with clients to enhance operational efficiency.
• →Align commercial and service agreements in collaboration with the Sales team.
• →Coordinate onsite requirements and event coverage with clients and Field Operations.
• →Maintain accurate and timely client support records in Salesforce.
• →Provide onsite event support and after-hours assistance when required.

• Offer guidance and best practices for Ticketmaster platforms and product suite.
• Communicate updates, new features, and functionalities to clients.
• Deliver initial and ongoing training on platform features and tools.
• Support the ticketing platform used by clients.
• Provide expertise on TM1 portal and related tools, including reporting, box office operations, and product usage.
• Manage event programming processes across different service modes (Full-Service, Assisted Service, Self-Service), ensuring quality and consistency.
• Identify and resolve programming errors related to event setup.
• Possess basic knowledge of Access Control products and their operational use.

• Log and report all support cases handled or escalated using Salesforce.
• Troubleshoot software and hardware issues using appropriate diagnostic tools and techniques.
• Collaborate with Regional and International Fan Support and Product Operations teams to resolve issues efficiently.
• Coordinate networking and technical issues between clients and Field IT/Event Delivery.

• Minimum 3 years of experience in Event Support or Box Office operations — this is a mandatory requirement.
• Previous experience with Ticketmaster systems and/or products is highly valued.
• Strong organisational, communication, and customer service skills, with a clear service-oriented mindset.
• Solid understanding of the entertainment, attractions, or music industry, including its operational dynamics.
• Proficiency in Microsoft Excel and PowerPoint, with the ability to create reports, presentations, and operational documentation.
• Creative thinking and problem-solving abilities, with flexibility to adapt to changing client needs.
• University degree - nice to have
• Fluency in English is mandatory for this role.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

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#LI-CG1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.