Event Ticketing Support

Job Summary:

Company: Live Nation

Department: UK Ticketing

Location: Farringdon, London

Reports to: Event Ticketing Support Manager

Working Hours: Monday to Friday, 9am – 5pm plus evenings/weekends as required

Job Type: Fixed term, 12 months

This role will work mainly on the delivery of Live Nation UK’s Partner Ticket Bank & Partner Ticketing service acting as the day-to-day contact for participating partners, providing a concierge-style service from initial enquiry through to ticket confirmation and fulfilment.

As well as the above the role may also provide general support to the UK Ticketing team such as show reconciliation, invoice and internal order processing, sales reporting and other day to day administrative tasks.

This is an admin focussed role with a strong partner-service focus and demands a combination of excellent attention to detail and first-class communication skills.

Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry. We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike. We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Essential

• Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
• Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
• Excellent literacy and numeracy skills with exceptional attention to detail
• Proficient in using Excel at intermediate or above level
• A hard worker dedicated to going the extra mile for partners and guests.

Desirable

• Previous experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.
• Understanding of commercial partnerships.

The following attributes determine how the role will be carried out and are required to be a success

• A team player and a flexible and positive 'can do' approach.
• Well organised, deadline focused and adept at prioritising workloads
• A highly motivated and conscientious individual who takes pride in delivering work to the highest standard.
• Proactive and demonstrates initiative, drive and commitment to achieve objective
• Self-motivated and takes ownership for personal and technical skills development
• Process driven with meticulous attention to detail

• Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
• Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
• Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
• Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
• Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
• Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
• Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
• Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
• Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
• The role may also be required to provide administrative support to the event ticketing team including:

• Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps
• Assist with reconciliation of final event ticket sales
• Processing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate
• Assist the event ticketing team to complete bi-weekly sales figures reporting
• Liaise with promoters, venues, ticket agents and other stakeholders to support event ticketing for Live Nation concerts (including arena and stadia tours), festivals and other events.
• Produce pricing report, sales updates, charts and other reports including final reconciliations
• Any other reasonable duties as directed by management

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.