Insomniac - Manager, Back of House Operations

Job Summary:

Do you enjoy dance music? Do you excel at back of house operations? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a strong background in operations management. Is this you? Read on… 

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction.  The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

Insomniac is currently seeking an Operations Manager who focuses on back of house (BOH) operations. This person is detail oriented and experienced in managing multiple departments within the operations within the back of house areas of Insomniac concerts.  They are able to pre plan and execute upon plan in a way that is the most effective for Insomniac’s festival model. This position will report to the Senior Festival Producer. This is not a remote position and will be required to report into our office on a hybrid schedule.

• Manage all departmental planning and execution of back of house operations

• Partner directly with the Festival Promoter and Producer to adjust as necessary to meet all goals

• Build radio channel matrix, communicate equipment order quantities, schedule radio pick-up hours, and work with radio vendor to execute equipment requirements on-site

• Partner with Site Production to ensure all departments have enough workspace on-site

• Manage all load-in and/or truck stop operations, which entails hiring a Gate Guard or Truck Stop Manager, creating a load-in operations plan, and making sure all load-in materials are in place to carry out proper procedures

• Forecast staff catering needs, bid and employ staff catering vendors, produce accurate meal projections, and collaborate with the vendor(s) to construct dining operations

• Build a staff advancing plan & timeline in collaboration with the site management, and lead the advancing team to execute and advance needs with all Insomniac staff and vendors

• Partner with our travel agency to ensure adequate, cost-efficient travel accommodations for all staff, and assess hotel requests to ensure adherence to Insomniac’s travel policies

• Create the staff guide and ensure it is distributed to all departments on site per show

• Ensure OSHA-certified PPE is readily available to staff on-site

• On-site festival responsibilities will be to manage the production and operations runner, be an information hub for all staff and vendors, and work with Producer to coordinate daily production meetings and help track timeline progress

• Assist other departments on site as needed

• This department has the responsibility to look after the budget and operations of: credentials, catering, radios, travel & hotels, office assignments, artist dressing rooms, artist hospitality, artist lounge, artist relations, and artist transportation

• The departmental forecast will be the responsibility of this manager with the ultimate goal of finishing out a show under budget or meeting budget

• Manage festival guest list requests and operations, and audit allocations

• Partner closely with the Procurement Manager to bid BOH assets & operations

• Oversee the creation, order, and distribution of all credential assets

• Design festival credential plan and asset order timeline with FOH and Project Managers, and facilitate a festival access control plan by creating credential boards with the support of the Security Director

• Estimate staff and artist parking capacities, and communicate needs to FOH and Project Managers to acquire sufficient parking lot space

• Forecast, compile, and manage all credential, catering, and radio requests for each assigned show

• Oversee and help facilitate our staff, guest list, artist, and media check-in locations by making sure the hours of operations are efficient, the proper credentials are sufficiently ordered, and the check-in managers have properly staffed each check-in location

• Build out credential check-in system, and train credentials staff to use system, manage uploads, and audit requests

• Manage and work with Artist Relations, Hospitality, Transportation, and Dressing Room team leads to ensure successful operation

• Review artist hospitality rider requests, and ensure costs are aligned with the show budget

• Fulfill artist dressing room needs by ordering adequate infrastructure to accommodate artist requirements, and hiring an artist decor team to maintain the Insomniac and/or Festival brand aesthetic

• Manage an artist lounge team, help curate activations and vendors that align with the festival brand, and establish an experiential artist space

• Collaborate with Front of House Manager and Artist Transportation Manager to implement an Artist Transportation traffic route

• Recruit, hire, train and develop operational support team members

• Frequent travel will be required (economy)

• 5+ years of event coordinating/planning and execution

• Proficiency in spreadsheets

• Ability to effectively manage groups of staff

• Must be motivated with an “Everything is possible” attitude

• Must be an active problem solver, instilled with a sense of urgency for projects large and small

• Must be able to tolerate loud noise levels & busy environments

• May work in drastic temperature climates

• Must be willing to travel frequently to work events during holidays, evening and weekend hours, as required, to meet deadlines 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Insomniac takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.