Ticketing & Customer Service Coordinator

Job Summary:

Ready to help bring Christchurch's biggest festivals to life? Team Event is looking for a Ticketing & Customer Service Coordinator to keep the customer journey running smoothly from on sale to event day.

Team Event is a full-service event production company behind some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. You'll be the go-to person for ticketing and customer support, working closely with ticketing providers and the wider marketing and events team.

This is a casual role, approximately 20 hours per week, reporting to the Marketing Manager. If you think you have what it takes, apply now with your resume and a cover letter outlining why you're the perfect fit for this role.

• →Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• →Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring allocations are approved and accurately recorded.
• →Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• →Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• →Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.
• →Community monitoring: Keep an eye on event social channels and sentiment, escalating complex or sensitive issues where needed.
• →FAQs and information: Maintain customer-facing ticketing and event information so fans always know what's happening.
• →Event and team support: Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.

• Relevant experience: Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Ticketing know-how: Working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: A friendly, professional tone across email and social media.
• Attention to detail: Accuracy when managing allocations, pricing and records, and confidence reporting on sales data.
• Sound judgement: Calm under pressure, with the instinct to know when to escalate a complex or sensitive issue.
• Multitasking: Ability to juggle multiple priorities in a fast-paced environment, particularly around on sales and event periods.
• Team player: An approachable, positive and reliable collaborator who's comfortable working across departments.
• Availability: Flexibility to work event days, including weekends and extended hours as required.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.