Venue Usher/Ticket Taker

Job Summary:

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States.  For additional information, visit http://www.livenationentertainment.com/.

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. 

So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

As an usher/ticket taker, you will help to ensure safety, engage with guests to assist with their needs before, during and after the show, and help to maintain the appearance, cleanliness & integrity of the venue during showtimes.

• Greet and welcome guests upon arrival.
• Scan and validate tickets at venue entrances.
• Direct guests to seating areas, restrooms, concessions, exits, and other venue locations.
• Verify tickets and credentials for access to designated seating areas and restricted areas as needed.
• Assist guests with questions, concerns, complaints, or other issues, escalating matters to supervisors or management when appropriate.
• Provide assistance to guests with accessibility needs, including expedited entry, manual screening, and guidance to accessible seating and other areas.
• Assist with maintaining a safe, clean, orderly, and welcoming environment for guests and staff.
• Monitor guest activity throughout events and address situations that may affect guest safety or the overall event experience.
• Assist with verifying staff, artist, tour, and other authorized credentials as needed.
• Assist with pre- and post-event setup and breakdown of equipment and guest service areas.
• Provide directions, instructions, and other assistance to guests both inside and outside the venue.
• Assist with emergency procedures, including directing guests to exits and providing instructions during evacuations or other emergency situations.
• Perform additional duties and responsibilities as assigned by management.

• Strong afternoon and evening availability on both weekdays and weekends is required.
• High school diploma or equivalent preferred.
• Previous guest service experience preferred; 1+ year preferred.
• Excellent attendance, punctuality, and time-management skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills.
• Sound judgment, tact, and diplomacy when interacting with guests, staff, tour personell and management.
• Ability to remain professional and composed in a variety of situations.
• Ability to stand and walk for extended periods, climb stairs, and occasionally sit, lift, and carry items weighing 25+ lbs.