Duty Manager / Operations Manager | Zoku Vienna

Hospitality management job in Vienna. Lead the team, run the operation, and make sure our guests get the ultimate Zoku experience. The floor is yours!

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!  

At Zoku, we’re not your typical hotel. We’re a community-driven space where people can live, work, socialize, and connect with the city around them. We believe hospitality should feel personal, human, and effortless and that starts with the people running the floor. That’s where you come in.

You’ll work independently across different departments, with both morning and afternoon / evening shifts. Your responsibilities and hours may vary. Hospitality never stands still, so flexibility is part of the role.

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  Are a social butterfly who loves to connect with others.   

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  Bring good vibes to the work floor and are genuinely friendly, approachable, and empathetic.   

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  Have an entrepreneurial spirit and like to use your commercial mindset.   

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  Stay calm under pressure and solve problems quickly, whilst keeping a cool head and a warm heart.   

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  Have worked in an international environment- experience in guest relations is a plus.  

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  Are flexible and like working evening shifts. 

• You have a min. of 2 year experience in a leadership position (Supervisor or Team Lead) and worked with PMS and POS software.  

• You have experience working in an operational hotel or restaurant environment.  

• You have led a team of min. 5 - 8 people.  

• You are fluent in English with an advanced level of German or currently learning; other languages are a plus.  

• You are an EU resident or have a valid working permit for Austria.  

• You are fully flexible, as there won't be fixed working days / hours, and available full-time.  

• A market conform salary package of €2500 gross per month (based on full-time) based on experience and expertise.    

• A 40% discount on food & drinks for you and up to 4 friends.

• Discounted Employee- and Friends & Family rates across all Zoku locations (Amsterdam, Copenhagen, Vienna and Paris).

• Free staff meals straight from our Living Kitchen (yes, the same food our guests eat!) with the best views in town.

• A free night stay for you and a +1 in your first 3 months – plus another free night at any Zoku location for your birthday celebration.

• Access to all community events, team celebrations, and after work drinks.

• A personal budget after your first year: spend it on extra days off, learning, or take it as cash. 

• A fun, young, and international team to grow with. Plus, exciting training and events to celebrate every step of the journey! Like the Leadership program at one of the other Zoku locations (CPH, PAR, AMS, VIE). 

Check out all benefits here. 

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect, whether they’re staying for one night or several months.

Next to our award-winning design and our global press fan club, we’re proud to be a certified B Corp across all our locations, meaning we care deeply about people, community, and doing business with a heart (not just as a marketing line).

WHAT THE ZOKU?! 
We’re Zoku. Designed for the new generation of business travelers, we’re so much more than a long stay hotel. We’re a place you can call your second home, even on your first visit. We’ve created a hive of private Lofts and rooftop Social Spaces, so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities. It will be your home city next. 
 
READY? Hit apply and tell us why this role — and Vienna — has your name on it!