Guest Services

• Provide friendly, courteous service to patients, visitors, and team members.
• Prepare and serve coffee, pastries, and refreshments, including for meetings.
• Maintain a clean, organized, and welcoming work area.
• Monitor, replenish, and organize supplies and refreshments.
• Ensure equipment is clean, maintained, and functioning properly.
• Assist patients and visitors as needed.
• Support light housekeeping duties and proper waste disposal.
• Provide coverage for Housekeeping or Lobby staff when needed.
• Maintain a professional appearance and participate in required training

QUALIFICATIONS

• To perform this job successfully an individual must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.  Employee must be able to work effectively in a team environment.  Must have excellent interpersonal and communication skills.  Excellent listening skills.

EDUCATION

• High school diploma or equivalent preferred.

LANGUAGE SKILLS

• Fluent in English and Spanish preferred.

SUMMARY

The Guest Services Representative is a full-time position provides exceptional customer service by preparing and serving coffee and pastries and ensuring a warm, welcoming experience for all guests.