Product Manager

We are looking for a commercially savvy Product Manager for Light & Wonder's B2B portfolio platform, and lead its visionary central product for B2B customer engagement .   

You will own the vision, roadmap and delivery of partner engagement platform products across three audiences: Operators, Game Partners (studios and content providers) and internal LnW teams (Account Management, Marketing, Tech, Finance, Leadership). You will work with Engineering, delivery partners, Commercial, Marketing, Tech Ops, Security, Compliance and Customer Support to ship secure, scalable capabilities across brands and markets. 

• Own product vision, measurable goals and multi-horizon roadmap, from the current MVP releases through to the full partner lifecycle platform. 

• Translate business strategy into epics, user stories, acceptance criteria and a prioritised backlog (value vs. effort, risk, compliance and partner impact). 

• Build a clear view of operator, game partner and internal user needs through interviews, workshops, journey mapping and usage data. 

• Define success metrics (activation, adoption, repeat usage, self-serve rate, support deflection, time-to-integrate) and use experimentation to improve them. 

• Maintain a strong view on build vs. buy vs. integrate across the Gateway ecosystem, including identity, CRM, analytics, support tooling and data sources. 

• →Own the roadmap and backlog for core B2B Partner Engagement modules

• →Lead discovery and refinement: map key partner journeys, define data and API needs and prepare clear PRDs, process maps and acceptance criteria.

• →Drive delivery with Engineering, QA and external delivery partners: sprint planning, backlog refinement, demos, UAT, release and rollout.

• →Manage vendor relationships and statements of work, holding partners accountable on scope, quality, cost and timelines in a collaborative but firm way.

• →Partner with Marketing, Commercial and Account Management to position products with operators and game partners and drive adoption, including migration from legacy products and services.

• →Work with Data and BI teams to bring performance, distribution, revenue and royalty intelligence into the platform, and to instrument usage analytics for product decisions.

• →Champion non-functional requirements: scalability, performance, security, audit logging, configurability and data quality.

• →Ensure compliance with data protection, security and access governance standards across jurisdictions.

• →Run support and operations: triage issues through the support queue, lead post-incident reviews and drive continuous improvement.

• →Manage go-live readiness with Delivery and Release teams: documentation, user guides, training and communications.

• →Communicate status, risks, decisions and trade-offs clearly to stakeholders up to VP and C level.

A degree in a science, technology or mathematical subject. A business or MBA qualification is an advantage.

• Significant product management experience, ideally in B2B platforms, portals or partner-facing products.

• Gaming industry experience with a solutions provider, supplier or operator is highly preferred. Familiarity with the iGaming content supply chain (studios, aggregators, operators, integrations) is a strong advantage.

• Proven track record of taking a product from MVP to scaled platform, with a clear roadmap and measurable outcomes.

• Experience with identity and access management, CRM and data or analytics platforms in a product context.

• Comfortable working with VP and C-level stakeholders internally and at customer sites.

• Very comfortable with technology and working with technologists (coding experience is not needed).

• Experience with multiple SDLC and delivery methodologies, and with managing external vendors.

• Experience of cross-functional and geographically dispersed teams.

• Strong customer empathy and a bias for solving real partner problems.

• Excellent oral and written communication; confident presenting product strategy to senior audiences.

• Strong analytical mind

• Systems thinking and a continuous improvement mindset.

• Self-starter who can self-organise and operate with ambiguity in an evolving product.

• Team player with a desire to support and nurture others.

• Willing to stand up for your convictions.

• Competitive benefits, an open and supportive environment and a modern, exciting workplace.

• The opportunity to shape a flagship, first-of-its-kind B2B platform with global visibility.

• Regular interaction with global teams and partners.

• Tangible and genuine development: at Light & Wonder, you can take your career where you want it to go.
• Flexible working practices, together with the guidance and development you need to progress quickly and enhance your career.

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