Parking Services Specialist

Shared Services: Parking Administration- (Full-Time, Day Shift) -

Job Summary: The Parking Services Specialist provides administrative and operational support for Parking Services, including permit and citation administration, customer service, revenue processing, parking system maintenance, compliance monitoring, and operational support. Supports daily parking operations by interpreting parking policies, processing transactions, maintaining records, coordinating towing activities, responding to customer inquiries, and assisting with special events. Performs other duties as needed.

Education and Experience: Minimum two years of experience in customer service, administrative support, cashiering, or a related environment involving public interaction and transaction processing required. Experience in parking services, transportation, or similar operational setting preferred. Experience handling cash transactions or working with point-of-sale systems preferred.

Knowledge and Skills: Basic knowledge of customer service practices and administrative procedures. Working knowledge of parking policies, permit and citation processes, and general enforcement guidelines. Basic understanding of cash handling and revenue processing procedures. Familiarity with standard office practices, recordkeeping, and data entry. Ability to operate parking management and cashiering systems. Read, write legibly, and speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position.  Relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction.  Think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.