Service Writer

Canada·Monctonmid

Automotive TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Greet customers when they arrive for service and discuss the repairs needed. Answer phone calls and emails from customers to book an appointment for service.

Technical Tools

Automotive TechnicianSkilled Trades & Field Services

Lounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service Writer.

The Service Writer is the first point of contact with customers who are in for service. You will be responsible for meeting the customer, discussing the issues with their truck, and discussing repairs that need to be done.

This is a full-time position, Monday to Friday from 8am to 5pm and a rotational Saturday. Some evenings may be required.

**We will offer an $800 signing bonus to the eligible candidate**

What We Offer

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Lounsbury Heavy-Duty Truck Centre is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:

✓Competitive Wages

✓Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)

✓Paid Vacation and Sick days (vacation is negotiable based on experience)

✓Company Pension Plan (after 6 months)

✓Employee discounts on cars, services, and Lounsbury Furniture

✓Career growth and continuous development

Responsibilities

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Greet customers when they arrive for service and discuss the repairs needed.
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Answer phone calls and emails from customers to book an appointment for service.
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Write up a repair order and document customers' concerns to ensure accurate information is provided to the mechanic.
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Keep the customer informed while the truck is being repaired.
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Check and advise the customers if repairs are approved under warranty.
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Submit warranty claims into the system and ensure payment.
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Other duties may be assigned as necessary.

Requirements

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Completed high school or GED. Post-secondary education is an asset.
Technical knowledge of trucks is required.
Must have a valid driver's license and a clean driver's abstract.
Must be computer literate- able to use Microsoft Outlook and Excel, and be able to learn a new computer program.
Previous experience in customer service or sales is an asset.
Strong interpersonal skills, customer service skills, and troubleshooting skills
A good team player, has a sense of urgency, and can multitask
Good work ethic