Flight Ticketing and Disruption Manager

• Own ticketing and amendment quality including both managed and self-managed airline relationships, keeping queues clear and disruption handled consistently

• Own the day-to-day operational performance of the team, maintaining strong operational grip across queue health, ticketing turnaround, SLA adherence and quality. Use data and insight to identify recurring issues, drive continuous improvement and translate findings into clear, actionable recommendations that improve performance and customer outcomes

• Act as the team's subject matter expert for Amadeus Robotics, driving adoption of automation and robotic tools across the team.

• Share best practice from the core market across all points of sale, keeping process documentation current and consistently applied.

• Play a central role in getting Flight Ticketing & Disruption ready for new market launches, from process setup to team readiness.

• Lead, coach and motivate a team of ticketing agents, supporting escalations and day-to-day people leadership.

• Experience working across both scheduled and low cost carriers

• Strong and recent Amadeus GDS experience a must

• Experience of flight pooling, including the coordination, allocation and optimisation of flight inventory across multiple channels, markets or customer bookings.

• Experience in managing the operational complexity this creates, ensuring accurate ticketing, timely action on schedule changes, effective queue management and strong control of service levels, quality and commercial outcomes

• Experience with Amadeus Robotics or other automation tools

• Knowledge of BSP processes, ADM/ACM notices, ticketing rules and IATA regulations a real advantage

• Comfortable working with data and reporting to identify issues and track performance.

• Strong communication skills, able to share best practice and coach others effectively

• Talent Acquisition Partner screening - 30 mins

• 1st stage with Hiring Manager + Head of Customer Operations - 45 mins

• Final stage presenting to Hiring Manager + CX Director, in office - 1 hour

At loveholidays, we focus on creating an inclusive environment where everyone can contribute, grow and succeed. We value the different perspectives, experiences and ideas each person brings, because they help us work better together, challenge our thinking and make stronger decisions.

As we continue to grow and evolve, we want everyone to feel supported and able to do their best work. We’re also committed to making our hiring process accessible, so please let our Talent Acquisition team know if you need any adjustments at any stage.