Ace Manager

This description is intended to outline the primary responsibilities, general nature and level of work being performed by teammates assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and competencies of the Ace Manager. The incumbent may be assigned other duties and responsibilities.

Maximizes dept sales and profitability by ensuring the execution of promotional and merchandising programs in accordance with Lowe's policies and procedures. Serves as a model for customer service and other vital behaviors, and instills this value in all teammates. Creates an environment for continual learning and encourages an open dialogue among teammates. Provides leadership and motivation within the dept to promote a culture reflective of Lowe's guiding principles, core values, and vision.

Store Manager/ Ace Area Manager

All assigned department teammates.

Frequent contact with all teammates, customers, corporate office and vendors. Occasional contact with teammates from other locations.

- Plan, organize, direct and control all dept activities and operations with the assistance of Ace teammates.

- Review financial and operating results to determine where the dept stands relative to budgeted sales, expenses, and payroll.

- Make effective and objective decisions regarding operational choices in work procedures. Over see inventory of ace department, new product purchases, scheduling and other situations where multiple factors must be considered and weighed to maximize operating results.

- Ensure that all dept teammates are courteous to customers and that requests, refunds and complaints are handled promptly and courteously.

- Control inventory levels to minimize over-stocks and out -of-stocks within the policy guidelines for the dept to maximize sales.

- Responsible for ensuring that invoice documents are recorded accurately on the applicable receiving log. That all signed invoices are stored in the respective designated secured areas, and that all signed invoices are forwarded to the corporate office according to company policy.

Assess staffing needs; interviews and hires store teammates and ensures store teammates are able to

Identify and hire qualified candidates to meet the staffing needs; coordinates with the area manager.

Terminates poor performing teammates when required.

- Responsible for efficient and effective delegation of duties to achieve maximum performance of teammates including proper follow-up to assure satisfactory performance.

- Must be able to unload trucks, breakdown load and stock product.

- Must be able to perform other duties assigned.

- Mediate disputes and solves problems between teammates. Reports to the Store Manager for documenting policy procedures.

- Ultimate responsibility for informing, training and motivating teammates and to implement disciplinary actions when required to correct behavior that involves policy violations or actions that have an adverse effect on the dept operating performance or may potentially have such effects on the dept or its affiliations.

- Responsible for dept compliance of company policies, programs, procedures and guidelines

- Works with dept teammates to identify the root causes of issues and inefficiencies.

- Assesses staffing needs; interviews and selects qualified candidates to meet the staffing needs; coordinates with the Store Manager as necessary.

- Has the ultimate accountability for dept teammate retention.

- Adhere to all compliance of company policies, programs, procedures and guidelines.

- Keep work area maintained appropriately to ensure a safe work environment for teammates and customers.

- Constantly interacts with teammates to ensure that all teammates understands Lowe's expectations.

- Constantly interacts with customers; remains highly visible.

- Heavy work- exerting 50-100 pounds of force occasionally, and 25-50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Must posses good audio, visual and hearing acuity. Requires walking and/ or standing up to a significant degree. Must be able to climb, stand, push or pull, twist, grasp, squeeze, stoop, kneel, squat,

reach, handle, finger and feel. Subject to psychological stress.

- High School Diploma or equivalent required. 3 years experience in the hardware industry with completion of a management training program or equivalent combination of education and experience.

- Possess good customer relations skills. Must be able to read and understand income statements. Must posses above average math skills. Must have good communication and problem-solving skills. Ability to read, write, analyze, interpret and understand the English language. Ability to manage effectively.

- Must possess a valid driver's license. Must be forklift certified.

- Works in a well lit, well ventilated area. Occasional exposure to refrigerated storage areas, damp/humid conditions and seasonal outdoor weather. Local and long distance travel required. Subject to seasonal road conditions and other traffic hazards. Subject to communicable disease.