WAE - Veterinary Technician 1 (Client Services-After Hours)

This employee will provide support to the Veterinary Teaching Hospital Small Animal front desk service and operations.  The employee will interact daily with clients, referring veterinarians, house officers, staff and students maintaining clear communication.  It is essential that the employee has experience in customer service roles.  The employee in the position is responsible for attending to the needs of the clients at all stages from admission, throughout the client's stay until the patient is discharged.

Job Responsibilities:

45% - Maintain clear and concise communication with clinicians, house officers, staff, and students to facilitate efficient workflow. Serve as a liaison between clients and the LSU Small Animal emergency team. Maintain positive relationships with all clients and referral veterinarians to enhance the clinic's reputation. Ensure excellent customer service through proper phone etiquette, answering calls promptly and accurately.  

20% - Enter client information promptly and accurately into medical records software.  Explain documents containing hospital policy and gather appropriate signatures.  Gather information about patient's presenting complaint and relay to emergency staff.  Retrieve and organize medical records from client service and referral email.

20% - Assists technicians with upkeep and input of charges for patients within the hospital; posting, collecting, and billing; communication with clients; collections--reviews receivables when checking clients in and ensuring late balances are collected prior to service. Verify appropriate documents are signed and deposits are collected upon intaking the patient and bill is paid prior to patient leaving.  Check out clients at the time of discharge, collect deposits on inpatient cases.

10% - Assist in maintaining appearance of the lobby at all times.  Wipe/clean chairs, organize magazines, cleaning/sanitizing workstation and counters.  Ensure all paperwork is organized at the end of shift.

5% - Other duties as assigned.

Minimum Qualifications:
Bachelor's Degree OR Associate's degree in veterinary technology OR CVT or equivalent OR 3 years of experience in a working environment with similar duties.

Preferred Qualifications:

Bachelor's degree and Two years of customer service experience and a Bachelor's degree in Animal Science or a CVT.

Specific Experience: Bachelor's degree with 2 years of administrative experience related to the duties of the job OR Associate's degree in Vet Technology with 2 years of administrative experience related to the duties of the job OR certification as a vet tech or equivalent (Licensed, registered, etc.) with 2 years of administrative experience related to the duties of the job.

Special and Physical Qualifications:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.