Customer Service Engineer - Miami

Lumenis is a global medical technology company known for innovative, energy-based solutions and exceptional customer support. Our Field Service Engineers play a critical role in ensuring our technology performs reliably in clinical environments.

Location: Miami

Employment: Type: Full-Time

Travel: 60%+

We are seeking a skilled and motivated Customer Service Engineer to deliver on-site technical support, installation, and maintenance of advanced equipment. This role is ideal for someone who enjoys hands-on work, problem-solving in real-world environments, and building strong customer relationships.

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  Install, commission, maintain, and repair company equipment at customer sites

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  Diagnose and resolve mechanical, electrical, and software issues efficiently

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  Perform preventive maintenance to maximize system uptime and performance

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  Provide technical training and guidance to customers and end users

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  Document service activities, findings, and recommendations accurately

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  Collaborate with engineering and support teams to improve product reliability

• Degree or technical certification in Engineering, Electronics, or related field (or equivalent experience)

• Experience in field service, maintenance, or technical support roles

• Strong troubleshooting and customer-facing communication skills

• Ability to travel and work independently

• Valid driver's license

• Experience with industrial, medical, or automation equipment

• Knowledge of PLCs, networking, or control systems