L
Luxurypresence81mo ago
USD 21.63–24/yr

Client Support Representative

United StatesUnited States·PhoenixFull-timemid
OtherClient Support Representative
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Quick Summary

Overview

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months.

Technical Tools
salesforce
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.
 
In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. 
 
*** Must be willing to work 6 am - 6 pm PT ***
Location: Scottsdale/Kierland
This is a full-time in-office position during training. (3/4 weeks) & Hybrid after that (3 days in office, 2 days at home)
  • Live chatting with clients to assist them in real time
  • Answering incoming calls to resolve client questions and returning callback requests
  • Emailing with clients and providing them with frequent updates
  • Uncovering upsell opportunities through active listening and needs-based discovery
  • Coordinating with internal teams to resolve customer requests effectively
  • Actively managing case workload to ensure prompt follow-up and continuous customer engagement
  • Triaging and reporting technical issues to the product team 
  • Supporting and assisting your teammates  
  • Skilled at learning and using customer management platforms like Salesforce
  • Identifying opportunities for website design enhancements
  • Maintaining composure and clarity when handling high-pressure situations
  • Exceptional active listening—picking up on what customers say, what they imply, and what they truly need
  • Teaching customers how to maximize platform value and achieve success independently
  • Communicating complicated technology to clients with expertise ranging from novice to advanced
  • Being a team playerTeaching and helping customers
  • Curiosity: you love to dig into problems and find solutions
  • Start-up hustle & teamwork
  • 2-5+ years of experience working in customer service; website or real estate experience a plus
  • A deep sense of empathy for customers
  • The ability to be an out-of-the-box thinker and be resourceful
  • The drive to solve client problems with a high degree of quality and efficiency
  • A can-do attitude and brings positive energy to every task and interaction

    • Location & Eligibility

    Where is the job
    Phoenix, United States
    Hybrid — some on-site time required
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    August 31, 2019
    First seen
    March 26, 2026
    Last seen
    May 14, 2026

    Posting Health

    Days active
    49
    Repost count
    0
    Trust Level
    37%
    Scored at
    May 14, 2026

    Signal breakdown

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    L
    Client Support RepresentativeUSD 21.63–24
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