Call Center Team Leader (German & English)

Become part of a growing international company where teamwork, leadership, and professional development are valued. Take the opportunity to lead a dynamic customer support team and contribute to the success of our betting project.

Meritus Georgia LLC, founded in 2022 and now rebranded as Mplus Georgia, proudly stands as a pivotal member of Mplus Group, the foremost Business Process Technology Outsourcing (BPTO) organization in Southeast Europe.

With a commitment to innovation and excellence, Mplus Georgia has swiftly grown to employ a dedicated team of over 100 professionals engaged in multiple projects.

At Mplus Georgia, we embrace a flexible work culture, offering various working options including remote work, office-based, and soon, a hybrid model.

As Mplus Georgia continues to grow, we envision an even more significant role within the Mplus Group, solidifying our position as a hub for cutting-edge business process technology outsourcing. Join us on this journey, where innovation and collaboration drive our success.

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  Lead, motivate, and supervise a team of customer support representatives working on an online betting platform.

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  Monitor daily operations and ensure high-quality customer service via live chat and offline messaging.

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  Track team performance, productivity, and key performance indicators (KPIs).

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  Provide regular coaching, feedback, and training to team members.

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  Handle escalated customer inquiries and support agents in resolving complex issues.

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  Prepare performance reports and communicate results to management.

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  Ensure compliance with company policies, procedures, and quality standards.

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  Coordinate shift schedules and ensure smooth 24/7 operations.