Network Support Specialist Level 1

The role involves performing daily operational activities to ensure the availability and stability of customer infrastructure, including monitoring systems, handling incoming notifications and tickets, and providing first-level support across network, system, and software environments. The candidate will follow established procedures, respond to incidents, and escalate more complex issues to second-line support when necessary. 

Main duties: 

• Remote pro- and re-active management of complex network infrastructures
• Do day to day activities on the internal infrastructure for the hardware and software to secure the availability of the Customer infrastructure
• Monitor the notification and ticket queue screens
• React on 1st level incoming notifications
• Handle incoming tickets
• Software application support
• Network (management) support
• System and OS support
• Perform the daily housekeeping tasks (EOD procedures etc)
• Answer incoming phone (support request) calls
• Engage 2nd line for unsolvable incidents
• Update Knowledge article database
• Kick-off Management notification/escalation process

What we expect from you:

• Advanced knowledge of the English language
• Basic knowledge of Windows and Linux operating systems
• Understanding of computer hardware components
• Basic knowledge of networking technologies
• Analytical and problem-solving attitude
• Exceptional customer service orientation and team spirit 
• Willingness to work flexible shifts (7/24 operations that include weekend support)

• →Hybrid model of work
• →Opportunity to develop skills through training
• →Work in a large, international team
• →Work in modernly equipped offices located in the heart of the business centre in New Belgrade

If you want to give yourself a try in the new role, apply with your CV in English and join us! 

Only shortlisted candidates will be contacted. Good luck!