Service Desk Associate - English language

Serbia·BelgradeHybridmid

OtherAssociate

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Quick Summary

Key Responsibilities

Hybrid model of work Opportunity to develop skills through organized training Work in a large,

Technical Tools

OtherAssociate

Are you proud of your English language communication as well as problem-solving skills and delivering exceptional customer service? Join our dynamic team as a Service Desk Associate and play a vital role in supporting our financial customers.

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

Acting as a single point of contact for financial customers, managing incidents effectively
Talking customers through basic problem-solving processes to resolve their issues and ensures customer satisfaction
Monitoring ATM networks to detect and address potential issues proactively
Troubleshooting and providing creative solutions to undocumented problems
Escalating complex issues internally and externally following defined procedures
Responding to customer inquiries via phone and email in a timely and professional manner

Requirements

~1 min read

High school diploma
Fluency in speaking and writing of English language
Advance knowledge of the English language
Advanced knowledge level of Windows OS
Analytical and problem-solving attitude
Exceptional customer service orientation
Willingness to work flexible shifts

Responsibilities

~1 min read

→Hybrid model of work
→Opportunity to develop skills through organized training
→Work in a large, international team
→Advancement opportunities/Career development
→Possibility of conversion to a contract with a client with all of the benefits included

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!