Manager, Customer Service

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Manager, Customer Service in our Gordonsville facility. MPS provides back office support, warehousing, and, fulfillment for Macmillan US, and is their primary distribution facility for North America.

• Bachelor's degree in Business Administration, Communications, or a related field. A background in publishing and/or distribution is highly preferred. Alternatively, the equivalence in experience.
• Proven experience as a Customer Service Manager, preferably within the publishing industry or related fields.
• Strong leadership skills and the ability to inspire and motivate a team. Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals.
• Solid understanding of customer service software, databases, and tools.
• High level of professionalism and a customer-first mind set.
• Ability to manage multiple priorities and work under pressure.

Hours of work are typically Monday - Friday from 8:00 a.m. - 5:00 p.m., with some extended hours as needed.

MPS is proud to be an equal opportunity employer, consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status, and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.