Customer Care Associate (Temporary)

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces to explore personal expression as a means to an improved state of mind. Its own flagship stores, with locations in West Hollywood, New York, Tokyo, Malibu, and Seoul, are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

We are looking to hire a full time temporary Customer Care Associate for Madhappy.

In this position, you will be responsible for acting as the brand voice and setting the standards for how we interact with our community. This role will be working within our Customer Experience team. This role will report directly to our Customer Experience Lead.

You must be based in or willing to move to Los Angeles to be considered for this position.

As a customer care associate, you will:

• Understand Madhappy dialogue to effectively respond to customer inquiries

• Manage and respond to inbound customer support questions

• Manage returns and backorders through online portal and in-house processing

• Work with the CX team to fulfill orders out of the Madhappy HQ

• Work with external shipping partners to resolve issues

• Assist in office management: including organizing of the office, moving product and preparing pieces for fulfillment

• Customer support experience (1+ years)

• Optimistic and energetic

• Must have a car and live in LA

• Solutions-oriented

• Attention to detail

• Extremely organized

• Excellent verbal and written communication and interpersonal skills

• Patience, empathy and professionalism

• Effective collaborator with other team members

• Passion for community and our mental health mission