Travel Agent

We are looking for a Travel Agent with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals or groups). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/vacation material (guides, maps, event programs etc)
• Book transportation, make hotel reservations and collect payment/fees
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell travel products
• Handle unforeseen problems and complaints and determine eligibility for money returns or concessions
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Enter data into our software and maintain client files
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

• Proven working experience as a travel agent
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• Degree in Hospitality, Travel, Tourism, Business or relevant field
• Candidates with personal travel experience will be preferred
• Live in Central Indiana (Indianapolis, IN area)