Customer Rep Assoc II - Full-Time North Haven

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To view the full salary range of this position, click here.

The Maine State Ferry Service is seeking a Full-Time Customer Service professional to work at our North Haven location. Candidate must be able to successfully start and end their day on the island without the use of the Maine State Ferry Service.

Responsibilities include, but are not limited to:

• Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
• Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
• Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
• Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
• Manage vehicle line queues while working outdoors in all weather.
• Cleaning/maintaining the interior/exterior of the terminal.
• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
• Perform other duties as required or requested by immediate supervisor.

Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor. 

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.

A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.

Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration, and certifications. 

If you have general questions, please contact Maine State Ferry Service Human Resources Specialist Erica Cyr at 207-441-4741 or via email at erica.cyr@maine.gov

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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