Dispatch/Switchboard Operator

• Receives and directs internal and external calls. Provides directory assistance and general information as needed.
• Communicates codes, alerts, drills, and other announcements according to established policies and protocols, including emergency/disaster management plans. Performs proactive monitoring of and timely responses to potential/actual security threats.
• Operates answering service, beeper and paging systems for contacting internal/external personnel and code teams.
• Maintains desk directories, on-call lists, reference guides, and other associated reference materials.

• Previous experience in dispatch, switchboard operation, office work, or customer service is preferred but not required.
• Familiarity with operating a multi-line telephone system is advantageous.
• Strong grammar and spelling skills are necessary for clear communication.
• Proficiency in Microsoft Office applications is a plus.

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .