Application Support Engineer

At Fyld, we believe the future is built with people, technology, and strong values.
We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.

Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.

Our philosophy? Code for Big Solutions — because we don’t just build software to make things work, we build solutions that create real impact.

We’re looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.

By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.

• Degree in Computer Science, Information Technology, Software Engineering, or a related field
• Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role
• Professional experience supporting business-critical applications in production environments
• Strong experience in incident management, troubleshooting and root cause analysis
• Good knowledge of SQL and experience querying relational databases
• Experience analysing application logs, errors and system behaviour
• Experience working with REST APIs and integrations
• Familiarity with ITSM processes, including incident, problem and change management
• Experience with ticketing and service management tools such as ServiceNow, Jira or similar
• Ability to investigate technical issues across application, database and infrastructure layers
• Experience with application monitoring and alerting tools
• Good understanding of software releases, deployments and production environments
• Experience working with development teams to identify and resolve application defects
• Ability to document incidents, solutions, known errors and operational procedures
• Good understanding of Linux and/or Windows environments
• Good knowledge of Git and version control practices
• Strong analytical and problem-solving skills
• Ability to work under pressure and manage incidents according to defined priorities and SLAs
• Ability to work effectively in Agile and/or ITIL-based environments
• Fluency in English

• Experience with Python, PowerShell or Bash scripting
• Familiarity with Docker and containerised applications
• Experience with cloud platforms such as AWS, Azure or GCP
• Knowledge of CI/CD pipelines and deployment automation
• Experience with monitoring and observability tools such as Grafana, Prometheus, ELK or similar
• ITIL certification
• Experience with high-availability or 24/7 production environments

• Critical thinking and autonomy
• Focus on meaningful solutions and real results
• Respect, transparency, and continuous growth

• A collaborative team that values individual progress
• Access to continuous training and certifications
• A culture of proximity, respect, and recognition
• Challenging, purpose-driven projects where your expertise as an Application Support Engineer has real impact

📩 Want to be part of it? Send your CV to join@fyld.pt