Customer Experience Specialist

• →Order Entry: Process and manage sales orders with accuracy and attention to detail.
• →Order Management: Monitor and track orders, providing timely status updates to Account Executives and customers.
• →Customer Support: Deliver exceptional customer service while promoting Majestic Steel's brand, products, and services. 
• →Documentation: Maintain accurate and detailed records of  customer interactions and order activities in our CRM system. 
• →Collaboration: Work closely with Account Executives and cross-functional teams to ensure customer satisfaction and assist with other job-related responsibilities as assigned.

• Education/Experience: Bachelor's Degree or equivalent work experience.
• Technical Proficiency: Proficient in Microsoft Office products and Windows-based applications.
• Communication: Strong verbal and written communication skills, with the ability to interact effectively with customers and team members at all levels.
• Organization: Strong organizational skills with the ability to manage multiple priorities and meet deadlines. 

• Two (2) years of customer support experience
• Two (2) years of experience with flat steel products

At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.