IT Service Engineer

As Make continues to evolve, we have an exciting opportunity for a pragmatic and “team player” IT Service Engineer to join us and take ownership of all internal IT systems for the business. It’s a role where you will have great impact,  autonomy, and visibility across the wider IT team, with many opportunities for learning and development. As Make looks to become more aligned with its parent company, Celonis IT Systems,  you will work very closely with the Celonis IT team as the owner of Make internal IT Systems to help drive progress and success and support all Make employees across locations.

• Set up of devices for all Make employees, including troubleshooting of existing devices and handling employee onboarding
• Be the first point of contact for all Make employees
• Experience of working with and supporting across collaboration tools such as Slack/O365/Zoom or similar.
• Resolve, transfer or escalate 1st level IT tickets raised by internal employees
• Continuous optimization of the digital workplace at Make
• Supporting in building Enterprise technologies together with our System Engineers located around the globe
• Follow and ensure the global valid Make & Celonis IT infrastructure standards
• Develop documentation/user/project guides for employees and administrators.
• Be responsible for maintaining complete inventory records of the company's hardware assets and managing their entire life cycle.

• Knowledge and/or experience in a Windows environment (Windows 10, Windows Server 2016)
• Knowledge in an Apple environment (Mac/iPhone)
• Proficiency in basic computer troubleshooting (Mac and Windows)
• Knowledge of Active Directory/Azure AD (security groups/admin accounts)
• Basic knowledge of TCP/IP networks
• Microsoft O365 knowledge
• Proficiency in English

• Knowledge in the administration of Linux systems
• ITIL experience
• Knowledge in IT Project management
• Knowledge in Virtualization technologies
• Basic knowledge of firewall systems and security systems
• Knowledge in the use of IT Ticketing systems such as Jira Service Management
• Ability to document IT processes, changes, and guides

🤝 We roll together - We practice radical candor, challenge ideas openly, and use feedback to get better together.

🚀 Customer impact first - We get things done with craftsmanship, focus on outcomes, raise the bar, and create real customer impact.

⚽ Game on! - We take extreme ownership, move fast, and embrace change as opportunity.

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.

At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.  

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