Associate.Customer Care.Aster Muwaileh Medical Centre

United Arab Emirates·Sharjahmid

OtherCustomer Care

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Quick Summary

Overview

DO — Key Responsibilities Welcome & greet patients & ask query of the patient as per set checklist Help in Registration form & Insurance form fill up Check the patient category – Insured Patient,

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OtherCustomer Care

DO — Key Responsibilities
Welcome & greet patients & ask query of the patient as per set checklist
Help in Registration form & Insurance form fill up
Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
Assist patients to complete all necessary forms and documentation including medical insurance
Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
Send patient to concerned counter. Assist patient if required in reaching to the counter
Handover Patient Registration Cards to the patients
Act as first level of Problem Solving and grievance handling of patients
Maintain cordial patient relations
Ensure patients are informed if a doctor is running late or called out
Ensure reception area is well maintained, neat and clean
Ensure all standard protocols set by organization are maintained
Check with Insurance Coordinator for cases requiring approvals
Coordinate with Symphony for insurance related matters
Check with Insurance Coordinator the status of the Insurance card produced by the patient
Check with the Insurance coordinator about the packages covered
Receive Patient File
Enter details in the system
Get insurance card
Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
Collect money from patients
Make Backdate billing for pending approvals
Call & follow-up with patients regarding NP amounts