Onsite Service Manager - Bilingual

Job Description - Onsite Service Manager - Bilingual 

Working Days & Hours:

Monday, Tuesday, Onsite 7:00 AM to 4:30 PM

Wednesday – Manchester office 8:30 to 5:30 PM

Thursday, Onsite 7:00AM to 11:00AM Then 4:00PM to 8:00PM

Friday – Split day between UPS and Manchester office 7:00 AM to 4:30 PM

PURPOSE
The On-Site Manager is responsible to ensure all facets of Masis Staffing Solutions On-Site office in partnership with the client is executed with the highest quality service. Maintains a one-to-one relationship with the department leads supervisors and management team. Grows the relationship with the client by providing creative solutions regarding their contingent workforce. Effectively supervises Masis Staffing Solutions employees and temporary associates to ensure optimum working conditions, compliance, recordkeeping, production, and good employee relations. Contributes to the efficient Masis operations by performing their duties accurately and in a timely manner.

ROLE AND RESPONSIBILITIES
• Coordinate/manage the requisition of temporary employment.
• Ensure in a timely manner that orders are expedited with Masis Staffing Solutions branch office to meet and fulfillment standards.
• Ensure all temporary associates work, arrive at work on time and properly document their times.
• Expedite orders with Masis Staffing Solutions team members to reduce cycle time to fill orders.
• Coordinate temporary associate recognition programs to boost morale and increase retention.
• Conduct temporary associate orientation on an as needed basis. Conduct required performance check as appropriate.
• Act as a liaison between temporary associates and client supervisors to resolve and issue in a productivity or other issues that may arise.
• Maintain close contact with the key principles at the account to ensure highest level of client satisfaction possible.
• Build top of mind awareness through in person visits, which foster a consultative relationship and increase business with the on-site.
• Consistently exceed client and talent expectations and stay ahead of the staffing industry by offering innovative, creative, and effective employment solutions.
• Does data entry into Masis Staffing Solutions proprietary employee/applicant tracking system, maintains accurate records, and keeps system current.
• Coordinates drug testing and fitness determinations appointments.
• Performs other related duties as required and assigned.
Human Resources Department
• Manage and maintain a professional working relationship with all client managers and temporary associates.
• Provide telephone and walk-in applicant screening services for customer upon request.
• Handle telephone calls in a timely and professional manner at all times.
• Respond to all requests from Supervisors.
• Perform other duties as requested.
EXPERIENCE AND EDUCATION REQUIREMENTS:
College preferred
Minimum 2 to 3 years of high volume recruiting in a staffing agency setting. Minimum 2 to 3 years of account management and cultivating relationships.

PREFFERED KNOWLEDGE AND SKILLS:
• Ability to create and implement sourcing strategies for recruitment for a variety of roles.
• Ability to inspire, coach and develop others through a shared vision and purpose.
• Ability to select high quality/caliber talent.
• Ability to engage and lead team meetings.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with Microsoft Office Suite or related software.
• Ability to report to multiple levels of management.
• Ability to successfully communicate with all levels of workforce.
• Proven leadership and team development (lead self, lead others, lead forward.)
• Ability to inspire, coach and develop others through a shared vision and purpose.
• Ability to select high quality/caliber talent.
• Ability to engage and lead team meetings.
• Proven track record driving & executing best in class service.
• Proven sales and staffing expertise.
• Proven leadership and team development (lead self, lead others, lead forward)
• Drive a culture of execution
• Understand Financial reporting/statements
• High level of concentration

ADDITIONAL NOTES:
• Ability to successfully and positively develop effective working relationships between staff,
Human Resources Department
leaders and clients.
• Ability to exercise independent judgment and demonstrate initiative to meet customer’s needs.
• Ability to work under pressure within a fast-paced, team-focused environment.
• Routine office environment and various customer location visits. May require extended daily work schedule, occasional weekends, and extensive travel.