Customer Success Public Sector

Onboarding & Pedagogy: Pitch platform benefits, lead training sessions, and perform product demos to drive user independence within ministries, local authorities, and public institutions.

Public Tender Execution & Tracking: Anticipate the end of purchase orders or contracts, and provide proactive follow-ups to ensure business continuity and secure renewals (contract renewals, new market lots).

Public Administrative & Budgetary Management: Pilot operational processes specific to the public sector (management and compliance of quotes/purchase orders, tracking Legal Commitments (Engagements Juridiques), validating activity reports/CRA for non-autonomous clients), and monitor budget consumption.

Beneficiary Relations & Satisfaction: Act as the dedicated go-to person to centralize requests from public decision-makers and resolve operational incidents.

Contractual Expertise (SLAs & CCAG): Master the specificities of technical/administrative specifications (CCTP, CCAP, CCAG) and service level agreements (SLAs) unique to each framework agreement to align our internal ways of working.

Continuous Improvement: Identify operational pain points unique to public administrative processes and collaborate with Ops, Product, and Tech teams to automate and adapt our platform to public sector constraints.

Experience: Solid background in managing complex client relationships, onboarding large accounts, or operational contract management (previous experience within the public ecosystem, for a public tender awardee, a consulting firm, or an IT services company/ESN is a strong asset).

Administrative Rigor: A keen sense of organization and familiarity with the inner workings of public administration (notions of public procurement, purchase orders, Chorus Pro, and budgetary validation workflows).

Solution-Oriented: Excellent interpersonal skills, diplomacy, and the ability to resolve disputes or complex situations with a variety of stakeholders (from Procurement Directors to technical Project Managers).

Tools & Data: Advanced proficiency in collaborative and analytical tools (Gsheet/Excel, Notion, Looker) and an appetite for AI applications.

Languages: Native/fluent level of French (essential for dealing with the French administration) and professional level of English (as internal processes and the Malt team are international).

First call with our Talent Acquisition Manager Claudia to better understand your background and aspirations (30-45 minutes).

Interview with your future manager to delve into your experience and the specifics of the role (45-60 minutes).

Home assignment to complete, which will be evaluated to assess your management logic and analytical skills.

Final interview with a C-level executive to discuss Malt’s long-term vision.