Information Technology Manager/Technical Services

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it’s a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

We are seeking an experienced and service-focused Technical Services Manager to oversee and support IT and technical services across our three-resort collection in beautiful Islamorada, Florida: Amara Cay, La Siesta and Three Waters Resort. This role is responsible for ensuring reliable day-to-day technology operations while providing responsive technical support to resort leaders, team members, and operational departments.

The Technical Services Manager will oversee technical service activities, troubleshoot and resolve technology-related issues, help establish and maintain IT policies and procedures, and support the ongoing technology needs of all three properties. Working closely with resort leadership and departments including Operations, Sales, Catering, and Food & Beverage, this position will play an important role in ensuring our technology infrastructure supports seamless resort operations, meetings and events, and exceptional guest experiences.

We invite technology professionals who are hands-on, solutions-oriented, highly responsive, and comfortable supporting a dynamic multi-property hospitality environment to apply and become an integral part of our resort leadership team.

College degree or technical equivalent preferred

• Minimum of 3 years experience providing audio/technical support

• Computer skills in Microsoft office, Excel, Word, PowerPoint, Delphi, Outlook, AE Enterprise, Windows and Mac

• Excellent organizational, interpersonal, communication skills

• Previous supervisory/management experience and skills.

• Experience managing and scheduling projects