Travel Customer Service Representative (Remote)

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

• →Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• →Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• →Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• →Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• →Proactively follow up with clients before and after travel to ensure a positive experience
• →Address client concerns with empathy, professionalism, and solution-oriented thinking
• →Maintain accurate documentation and update booking systems as required

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.