Chief Operating Officer (COO)- Manhattan Gastroenterology

Oversee operations across all clinic locations, ASC, pathology, billing, aftercare, call center, and medical records departments

Ensure operational consistency, staffing efficiency, patient satisfaction, and compliance across all sites

Partner with clinical leadership and nursing to maintain ASC operational readiness and audit preparedness

Support organizational strategy, growth initiatives, marketing efforts, and operational scaling

Supervise call center operations in partnership with the Call Center Manager

Monitor KPIs including ASA, abandonment rates, FCR, patient satisfaction, quality scores, and scheduling conversion

Lead weekly performance reviews, call audits, coaching, staffing optimization, and training initiatives

Analyze reporting trends and implement process improvements to enhance patient experience

Oversee PerfectServe administration, scheduling coordination, physician PTO, procedure scheduling, and anesthesia coverage

Manage eClinicalWorks scheduling optimization to maximize provider utilization and minimize gaps

Supervise inventory management to ensure cost control and uninterrupted clinical/ASC operations

Supervise HR functions through ADP TotalSource, including payroll, benefits, onboarding, and compliance

Oversee provider and staff credentialing, licensure tracking, background checks, recruitment, and employee relations

Ensure annual staff evaluations, development planning, and standardized departmental training manuals

Implement consistent departmental meeting structures and KPI reporting

Support retention initiatives and continuous operational improvement through data-driven performance management

Lead operational planning and readiness for new service lines, site expansions, and organizational growth initiatives