VP of Operations

Everyone is talking about agentic AI. One problem: but nobody is handing the keys to an agent that still guesses. One hallucination in a 20-step workflow, and everything breaks.

The real bottleneck isn't the model. It's deterministic answers. Deterministic answers require an enterprise knowledge vault. We've spent the last eight years building exactly that.

Now we're building the rest of the stack.

This is one of the most important leadership hires we'll make.

You'll work directly with our founders to make Shelf faster, smarter, leaner, and more effective. You'll challenge how we work, bring the best ideas from outside the company, and continuously improve how the business operates.

Your job is simple: make Shelf better every month.

• Build an AI-Native Operating System — Own how Shelf leverages AI across every function. Continuously evaluate the latest tools, agents, workflows, and platforms, then implement the ones that make us faster, smarter, and more efficient. If there's a better way to operate, you'll find it first.
• Optimize Everything — Continuously improve how Shelf operates. Eliminate manual work, redesign workflows, improve internal tooling, negotiate better vendor relationships, and make every team faster and more effective.
• Be the GTM Partner — Partner closely with Sales and Marketing on funnel analytics, pipeline health, RevOps, Marketing Ops, campaign performance, territory planning, pricing strategy, and the operational engine behind growth.
• Own Everything In Between — Jump into whatever the business needs most. Sales Ops, RevOps, Marketing Ops, People Ops, recruiting, legal, vendor negotiations, operational projects, or the next fire that needs putting out.

• Experience — 16+ years building and scaling high-growth technology startups, ideally from Seed through Series B/C, as a founder, COO, Chief of Staff, VP of Operations, strategy leader, or senior operator.
• Growth & Analytics Guru — You naturally think in dashboards, funnels, KPIs, unit economics, experimentation, and first principles. You know how to turn messy data into clear business decisions and operational improvements.
• AI & Systems Guru — You're obsessed with building AI-native companies. Claude, Claude Code, Codex, ChatGPT, n8n, Salesforce, HubSpot, Attio, Clay, Rippling, Ramp, Tabs, Snowflake, Fivetran, SQL, Sigma, Hex, Python, and whatever comes next are already part of your toolkit. You're constantly evaluating what's new and asking, "Should Shelf be using this?"
• Exceptional Leader — You raise the bar for everyone around you. You're comfortable holding leaders accountable, influencing without authority, making difficult decisions, and driving cross-functional execution. You create alignment, build trust, and make teams better.