PAD and Payroll Specialist

We’re looking for a PAD and Payroll Specialist to join our Insurance Operations team at MGS. In this role, you are responsible to build, run, quality check, and upload payroll files and pre-authorized debit (PAD) files for clients for the direct collection of plan members’ premiums.

Position Responsibilities:

• Manage payroll files, which includes:
  • Set up the system that allows the file to run
  • Schedule and coordinate running the files
  • Quality-check the files
  • Send the files to the client
  • Answer inquiries about the files and their content
• Manage pre-authorized debit (PAD) files, which includes:
  • Run queries to identify members who require pre-authorized debit (PAD)
  • Build the pre-authorized debit (PAD) file that contains the members and their premiums
  • Upload the pre-authorized debit (PAD) file into the treasury system
  • Answer inquiries about the pre-authorized debit (PAD) transactions in the files
• Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients
• Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files

Required Qualifications:

• Knowledge and experience in the financial industry and specifically Group Benefits
• Prior experience in a payroll environment or working with payroll files.
• Good excel knowledge.
• Fresh graduates are welcome to apply.
• For internal hire
  • Should not have any attendance issues or any disciplinary action
  • Meet job expectations and pass all performance metrics in his/her current unit

• Experience in Life Insurance, Underwriting, or Medical Review; knowledge of SQL is a plus.
• Strong understanding of medical terminology, insurance policies, and underwriting concepts.
• Excellent communication, analytical, problem-solving, and decision-making skills.
• Detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.
• Positive attitude, fast learner, adaptable to change, and able to work independently and collaboratively.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.