Full-Time Call Center Agent - In Office

Full-Time Call Center Agent
Type of position: Full-Time
Company: Map Communications
Location: North Richland Hills, TX (In-Office)
Pay: $17 per hour

At MAP Communications, we help businesses of all sizes stay connected through professional virtual receptionists, live answering, and customer communication services. Our team supports organizations across a wide range of industries, providing personalized service that reflects each client's unique needs. We believe every call is an opportunity to build trust, strengthen relationships, and deliver outstanding customer experience.

Join Our Team! We are looking for friendly, dependable, and detail-oriented individuals who enjoy helping others and delivering outstanding customer service. As a Call Center Agent, you will be the welcoming voice behind the businesses we support, making a positive difference one call at a time.

• 100% Inbound Calls: There are zero sales, telemarketing, or cold calls involved. Your entire focus will be on providing quality assistance and care for callers reaching us.
• No Experience Necessary: Whether you are looking to launch a brand-new career path or bring your existing customer service background to a supportive company that genuinely values your contributions, we have you covered.
• Comprehensive Paid Training: We provide extensive, fully paid training starting at your very first day to ensure you have all the tools, resources, technology, and confidence needed to succeed and thrive from day one.

As a Call Center Specialist, no two days are the same, but your primary focus will always center on delivering clear, compassionate, and efficient communications. Your core daily duties will include:

• →Inbound Call Handling: Field incoming calls efficiently while consistently maintaining a warm, positive, empathetic, and supportive tone.
• →Information Capture and Routing: Accurately document important caller details, relay urgent messages promptly, and transfer calls to the correct departments or personnel.
• →Software Navigation: Seamlessly navigate our customer internal call-management software to address caller inquiries swiftly and effectively.
• →Quality and Performance: Maintain high standards of consistency by meeting and exceeding key performance indicators, schedule adherence, and quality assurance metrics.
• →Team Collaboration: Foster a positive work environment by communicating effectively with peers, team leaders, and management.

We are looking for individuals who take genuine pride in helping others and demonstrate a high degree of personal and professional reliability. To be successful in this role, you should possess:

• Exceptional Communication Skills: Outstanding phone etiquette paired with a warm, professional manner, along with strong command of standard written and spoken English (including accurate spelling and grammar).
• Client-First Mindset: A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Technical Aptitude: Basic computer literacy, comfortable working knowledge of Microsoft Windows environment and basic office applications, and the ability to type at least 35+ works per minute.
• Strong Work Ethic: High reliability, strong attention to detail, and a stellar record of punctual attendance.
• Schedule Flexibility: Willingness and availability to work one weekend day per week (Saturday or Sunday) as well as assigned holidays as we are a dedicated 24/7/365 operation.
• Minimum of a High School Diploma or GED and at least 18 years of age.
• Preferred, but not required:
  • 6 months call center, customer service, or retail experience.
  • Bilingual (English/Spanish) fluency is a plus
  • Some college or a post-secondary degree is a plus