NICU Family Support Program Coordinator (Providence, RI)

March of Dimes leads the fight for the health of all moms and babies. We are advocating for policies to protect them. We are working to radically improve the health care they receive. We are pioneering research to find solutions. We are empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we are building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

This position will coordinate the development, implementation and evaluation of family-centered, educational and social activities designed to support NICU staff and families and improve the patient/family experience. This includes ensuring site meets program metrics, maintaining March of Dimes NICU Family Support (NFS) identity and visibility, recruiting and managing volunteers and assisting in the development of local March of Dimes market and hospital relationship.

This is a full-time on-site position at the Women & Infants Hospital in Providence, RI.

• →Provide information, support and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program metrics are achieved.
• →Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers. Ensure compliance with March of Dimes and hospital protocols and policies.
• →Coordinate annual NICU staff professional development opportunity that promotes principles of family-centered care and participate in education offerings from March of Dimes and hospital partner.
• →Serve as a liaison between March of Dimes and NFS hospital site partner to maintain and/or deepen partnership. Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
• →Maintain accurate records of program activities, including those mandated by the national office, and program impact reporting as directed by and to March of Dimes and hospital partner.

• Bachelor’s Degree required; Master’s Degree preferred or equivalent work experience in Social Work, Education, Public Health or related field; or License to practice as a registered nurse.
• Two to four years of experience required, one to three years of work experience in a related field or experience as a NICU parent.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.
• A dynamic, energetic, compassionate individual who enjoys managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organizations in an intensive care setting.