Partner Success Coordinator

Job Title: Partner Success Coordinator
Location: Dallas, TX and surrounding areas
Employment Type: Full-Time, Hybrid

About MarcoPolo Learning
MarcoPolo Learning is a leading provider of innovative content, technology, and instructional support for early childhood education. Since 2013, we’ve impacted thousands of classrooms and hundreds of thousands of families across North America. Our Emmy-nominated MarcoPolo World School app and The Polos TV series bring STEM and global discovery to life for young learners. Backed by top-tier investors, we’re on a mission to transform early learning at scale.

Position Overview:
We’re looking for a driven Partner Success Coordinator based in Dallas, TX to join our growing team. You’ll help build and maintain strong relationships with our partners across Texas, supporting them from onboarding through renewal.

This is a travel-heavy, field-based role. You’ll be on the road regularly, visiting partner sites, classrooms, and early learning centers in and around Dallas and throughout Texas. Expect frequent local travel and regular overnight trips within the state. A valid driver’s license, reliable transportation, and enjoying time in the field are essential.

This role is ideal for someone with a hustle mentality and a passion for education. It is hybrid, and the candidate must live in or near Dallas, TX. You may occasionally need to work outside standard business hours, including some evenings and weekends, to support partner needs.

Growth Path: This role is designed as a stepping stone. Strong performers will have a clear path to a Partner Success Manager role, with more ownership of strategic partner accounts and success strategy.

Key Responsibilities:

• Travel frequently to partner sites in and around Dallas and across Texas for onsite visits, training sessions, and check-ins.
• Build and maintain trust-based relationships with partners.
• Serve as a day-to-day point of contact for partner questions, support, and engagement.
• Conduct regular onsite visits to assess satisfaction and gather feedback.
• Support the design and rollout of onboarding for new partners.
• Help carry out the partner success strategy in line with company goals.
• Identify opportunities for partner growth, collaboration, and retention.
• Deliver training and resources that drive successful product adoption.
• Act as a liaison between partners and internal teams so issues are resolved quickly.
• Track and analyze partner data to spot trends, opportunities, and areas for improvement.
• Prepare reports on partner performance and success metrics.
• Work with sales, marketing, and product teams.
• Help resolve customer issues across the wider partner base.

Qualifications:

• Bachelor’s degree in education or a related field.
• 3+ years of experience as a preschool or elementary school teacher, preferably in a public school setting.
• Willing and able to travel frequently, including regular overnight travel within Texas.
• Valid driver’s license and reliable transportation.
• Proven initiative, grit, and self-motivation; resilient when things get hard.
• Passionate advocate for early childhood education.
• Excellent communication, presentation, and relationship-building skills. Your customers love working with you.
• Comfortable working with data and turning insights into action.
• Highly organized and eager to try new tools for project and task management.
• Preferred: experience in customer success, client services, or account coordination, ideally in education or edtech.

Salary: Total compensation of $55,000–$65,000, stock options, and full benefits. Travel expenses reimbursed.

What We Offer:

• Competitive base salary, plus bonus
• Equity through stock options
• Clear career path to Partner Success Manager
• Hybrid and flexible schedule
• Medical, dental, and vision insurance
• 401(k) plan with matching
• 3 weeks of paid vacation
• Winter break over Christmas and New Year
• Travel expense reimbursement
• Family-friendly culture that values work-life balance
• Learning and growth opportunities
• Meaningful work supporting early childhood development

MarcoPolo Learning is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We have flexible remote/hybrid working arrangements and we pride ourselves on a supportive and mission-driven working environment.