SafeHouse Server

Wisconsin-Milwaukee-Safehouse Milwaukeemid

RetailRestaurant Server

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Quick Summary

Requirements Summary

Previous restaurant or guest service experience preferred Strong communication and interpersonal skills Ability to work in a fast-paced,

Technical Tools

RetailRestaurant Server

As a Service Agent at SafeHouse, you will take on the role of a secret agent responsible for welcoming guests (spies), briefing them on their surroundings, and delivering food and beverages in a friendly and efficient manner. Your mission is to ensure every guest enjoys an unforgettable covert operation and leaves ready to return for another mission.

For more than 50 years, SafeHouse Milwaukee has been one of the city’s most unique dining destinations. Concealed somewhere in downtown Milwaukee, this spy-themed restaurant is filled with hidden doors, two-way mirrors, secret passageways, and labyrinth corridors designed to immerse guests in a world of espionage. As part of our team, you will help bring this covert operation to life!

Responsibilities

~1 min read

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Welcome guests in character as SafeHouse “agents” and introduce them to the spy-themed environment
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Engage with guests to enhance the immersive SafeHouse experience
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Take food and beverage orders accurately and deliver them promptly and efficiently
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Provide friendly, attentive service to ensure exceptional guest satisfaction
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Maintain the unique spy culture and atmosphere throughout the restaurant
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Communicate effectively with fellow agents and kitchen team members to ensure smooth operations
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Maintain cleanliness and organization of assigned service areas
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Follow all service standards, safety guidelines, and operational procedures
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Assist guests with menu recommendations and answer questions about the SafeHouse experience
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Perform other duties as assigned by leadership

Requirements

~1 min read

Previous restaurant or guest service experience preferred
Strong communication and interpersonal skills
Ability to work in a fast-paced, high-energy environment
A positive attitude and willingness to engage with guests in a fun and interactive way
Ability to stand and walk for extended periods of time
Flexible schedule including evenings, weekends, and holidays

Complimentary shift meal
Free uniforms
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas
Career growth opportunities within Marcus Hotels & Resorts