Application Support Analyst

The Application Support team is responsible for providing technical support for global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes (BACS, CHAPS, SWIFT, SEPA. and local clearing schemes in emerging market countries in Asia, Africa, Europe and LATAM). The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.

All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role.

• →Solid background in Windows and Linux/Unix OS, with strong SQL/Oracle database skills for investigating payments and transaction data.
• →Experience working in financial services or banking, ideally within payments, treasury, or FX operations.
• →Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments and local clearing schemes.
• →Familiarity with cross-border payments, FX settlements, and reconciliation processes. Working knowledge of protocols such as FIX and payment formats such as ISO PAIN001 and PACS008 would be an advantage.
• →Experience supporting payment gateways, messaging hubs, and settlement platforms in a production environment. Exposure to SWIFT messaging connectivity would be an advantage
• →Proactive approach to issue management, with proven ability to identify problems, analyse root causes, and drive process improvements.
• →Process-driven and systematic mindset, with experience applying ITIL practices (Incident, Problem, Change Management).
• →Ability to work effectively under demanding conditions while maintaining accuracy and calm decision-making.
• →Excellent documentation, communication, and stakeholder management skills, able to liaise across operations, treasury, compliance, and technology.
• →Experience managing vendor relationships and third-party payment providers, including coordinating system upgrades and scheme-mandated changes.
• →Understanding of regulatory requirements impacting payments (e.g., AML, sanctions screening, FCA reporting).
• →Experience with API-based integrations and onboarding of clients or counterparties into payments/FX systems.
• →Experience in Secure File transfer-based integrations.
• →Experience working in event driven systems, messaging platforms and low latency streaming would be an advantage.
• →Ability to work collaboratively in a follow-the-sun support model and provide shift/on-call support where required.
• →Desirable: Bachelor’s degree in a relevant field (Finance, Computer Science, Information Systems).
• →Excellent verbal and written communication skills with the ability to explain complex technical/payment issues clearly.
• →Experience working with Cloud services will be advantageous.
• →Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Acting as a role model for the values of the Company:

You must:
• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for customers