Application Support Analyst | Energy Trading Operations

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3000 employees across Europe, Asia and the Americas.

For more information visit https://www.marex.com/

The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialise in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.

Role specific:

• →Support business users offering second- and third-line support.
• →Knowledge of scripting language (PowerShell, Python...).
• →Manage new system analysis and implementation.
• →Provide incident management per ITIL standards.
• →Liaison between technology department and business groups to communicate system changes.
• →Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard.
• →Ensure active tasks retain focus through workflow and prioritisation awareness.
• →Manage vendor system upgrades and implementation.
• →Manage technical client onboarding.
• →Locate and define new process improvement opportunities.
• →Complete exchange reporting and compliance audits.

All staff:

• →Ensure compliance with the company’s regulatory requirements under the FCA.
• →Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• →Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• →At all times comply with the FCA’s Code of Conduct.
• →Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
• →Report any breaches of policy to Compliance and/ or your supervisor as required.
• →Escalate risk events immediately.
• →Provide input to risk management processes, as required.

Competencies:

• A collaborative team player, approachable, self-efficient and influences a positive work environment.
• Demonstrates curiosity.
• Resilient in a challenging, fast-paced environment.
• Excels at building relationships, networking and influencing others.
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

• Bachelor’s degree in any relevant field.
  

Acting as a role model for the values of the Company:

You must:

Act with integrity

Act with due skill, care and diligence

Be open and cooperative with the FCA, the PRA and other regulators

Pay due regard to the interests of customers and treat them fairly

Observe proper standard of market conduct

Act to deliver good outcomes for retail customers