IT Support Analyst

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

The IT department is responsible for handling all the technological issues that arise and enables the company's employees to communicate, collaborate and perform their role duties.

Role Summary

Working as part of the IT function in APAC, based in the Singapore Office, you will support IT needs of the business in the region via Follow-the-Sun model.

Overall Responsibilities

• Desktop support of users, Locally, APAC and Globally where needed
• Assist Global teams to maintain the server and network infrastructure locally
• Management of IT specific projects within the region
• Management of the over-night global support process (follow-the-sun)
• Development and maintenance of documentation
• Local representation of the Global IT Service Desk team
• Candidate needs to work in shift schedule
  - UK daylight saving on:
  Monday: 08:00 – 17:00
  Tuesday – Friday: 08:30 – 17:30
  - UK daylight saving off:
  Monday: 08:30 – 17:30
  Tuesday – Friday: 09:00 – 18:00
• As part of the IT Service Desk, you will have the following responsibilities:
  - Management and resolution of incidents escalated from the service desk
  - Knowledge sharing with other team members
  - Adherence to global change, incident, problem and request policies and procedures
  - Adherence to global security policies
  - Supporting Weekend IT changes, where it applies
  - Project support, where it applies