Office Aide

If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be utilized to their full potential, apply to join our team!

As our Office Aide, you will be responsible for creating, managing, and tracking case files within our internal case management system. We will count on you to provide effective customer service to our callers and execute all assigned clerical tasks to the highest quality standards.

With over 470 employees, the Office of the Public Defender is the largest of the five indigent defense offices in Maricopa County. We are also one of the largest public defender offices in the country. Our office provides innovative, client-centered legal representation in the full range of criminal matters to clients unable to afford legal counsel. Our attorneys and staff are dedicated to treating our clients with respect and dignity as we defend their constitutional rights in a court of law. This is a fast-paced department with an opportunity to make a difference in the lives of the people we serve.

• Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to the Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

• Six months of office clerical experience, which includes customer service
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

• Experience performing data input and record-keeping
• Experience handling multi-line telephone systems
• Bilingual English/Spanish skills

• Manage the department file request process
• Create and update case management system records
• Handle the delivery and pick-up of physical case files among various departments
• Answer the telephone; screen, log, and direct calls to the appropriate staff
• Move boxes and other large items; handle minor office housekeeping duties
• Manage and track file transfers to and from off-site storage with outside vendors; coordinate file destruction based on an established schedule
• Perform miscellaneous routine clerical tasks

• Work is primarily performed in an office environment with bright lighting and requires prolonged periods in a stationary position, constant viewing of a computer monitor or screen, frequent computer use involving repetitive hand and wrist movements, and occasional exposure to outdoor heat and sunlight.
• Close physical proximity with others, with frequently changing tasks, frequent public contact, and exposure to traumatic subject matters (crime scenes, accidents, etc.)
• Ability to lift 25-50 pounds floor to waist, waist to shoulder, or shoulder to overhead; carry 25-50 pounds 100 feet, and push/pull 25-50 pounds a distance of 1000 feet
• Hybrid and alternative work schedule options are available after training based on business needs

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.