Patient Service Representative 2

Department:

Employee Type:

Per Diem Type (if applicable):

Minimum Pay Range:

POSITION SUMMARY

Patient Representative 3 provides administrative support for patients and clinicians in the outpatient clinic under the supervision of the Practice Director/Supervisor. Key responsibilities include scheduling appointments, handling patient registration, addressing billing inquiries, and providing MyChart support. The role requires exceptional customer service and communication skills to ensure efficient patient care and coordination with healthcare providers. Additionally, the position may involve training new staff and assisting in other departments as needed. 

• High School diploma or equivalent required.

Knowledge:

·         A minimum of two years' healthcare experience required. (Vision, Dental and Veterinary accepted)

·         A minimum of two years' customer service experience is required, preferably within a healthcare environment.  

·         Three years of experience in automated scheduling in physician office preferred and multi-provider medical office experience is highly desired.

·         Experience working with patients and providers, using Epic (electronic health record) preferred.