Patient Service Representative 2 - MMF Family Medicine - EDH

Department:

Employee Type:

Per Diem Type (if applicable):

Minimum Pay Range:

POSITION SUMMARY

The Patient Service Representative 2 plays a critical role in delivering exceptional administrative support under the supervision of the Practice Director/Supervisor. Acting as the first point of contact for patients, families, external physicians, and the public, this position requires excellent customer service, communication, and problem-solving abilities. The representative manages patient interactions through registration, scheduling, billing inquiries, and MyChart assistance, while ensuring required authorizations are secured before appointments. Additionally, the role involves facilitating smooth check-in and checkout procedures, collecting payments, updating patient demographics, and collaborating with clinical teams to resolve issues and improve care quality. The representative may also take on assigned tasks, help orient new staff and assist in other departments to support operational efficiency and enhance the patient's experience. 

• High School diploma or equivalent required.

Knowledge:

• A minimum of 1 year of previous healthcare experience required. (Vision, Dental and Veterinary included)
• A minimum of 1 year of customer service experience is required, preferably within a healthcare environment.  
• Experience working with patients and providers, using Epic (electronic health record) preferred
• Previous experience with busy phone lines also strongly preferred.