Ski Guest Services Lead Supervisor

Massanutten Resort

Job Summary

Position requires excellent customer service and leadership skills, good phone etiquette, computer skills, and working knowledge of ski area and resort operations. Staff, manage, and oversee day-to-day operations of Ski Office, including Office Staff and Ski Area Host. Work closely with Guest Services Operation Manager, and other Ski Area Management, to ensure service and operational standards are being upheld.

Required

• Excellent written and verbal communication skills
• Customer service experience
• Strong computer skills and point of sale experience

Preferred

• Previous leadership experience

Typical Schedule

Days:

• • Varies, including weekends and holidays

Hours:

• • Varies, including evenings