End User Computing Specialist

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by "The Matrix Way," we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us.

Join our team as an End User Computing Specialist!

This is an in-office role based out of our Maumee, Ohio office. The position is salaried and includes eligibility for overtime pay.

This position is focused on technology at the workstation. It may have some basic administration and support responsibilities in other areas.

• →Provide first Tier Technical support for all areas of technology.
• →Provide second Tier Technical support in designated areas of technology leadership.
• →Triage of all helpdesk tickets with response or escalation within one hour during the business day.
• →Provide technical leadership around physical assets of desktop technology, including desktops, laptops, mobile devices, phones.
• →Maintain an accurate inventory of all end-user software and hardware assets.
• →Participate in short-term and long-term planning related to end-user hardware and software life cycle.
• →Development of new employee equipment.
• →Work with managers in all areas of the company to identify hardware standards related to computing and communication technology.
• →Provides timely response cybersecurity incidents and alerts.
• →Proactively reduces security vulnerabilities found in EDR.
• →Ensure that security best practices are implemented on end-user computing devices.
• →Provide orientation and training related to company IT policies and procedures.
• →Provide guidance to helpdesk technicians and administrators.
• →May participate in advanced system administration activities related to Technical Lead or Sub-Lead designations.
• →Occasional support may be required outside of core business hours.

• Associate’s degree in Computer Science or equivalent from an accredited college or university.
• 2+ years IT experience in a support role.
• Advanced knowledge of current Windows client operating systems.
• Basic understanding of current Windows server platforms.
• Installation and configuration of Software through Intune.
• Manage accounts through Microsoft Active Directory and Entra ID.
• Basic knowledge of wireless, wired and VPN network connectivity.
• Working knowledge of printers and other peripherals.
• Strong analytical and problem solving skills.
• Strong documentation skills to maintain and update SOP’s.
• Expectational interpersonal and customer service skills.
• Strong work ethic and attention to detail.
• Ability to maintain both a professional and positive attitude at all times.
• Excellent written and verbal skills.
• Ability to prioritize time and efforts appropriately in a busy work environment.
• Occasional local and/or overnight travel may be required.

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
• This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
• This employee may perform industrial field work which could include exposure to a wide range of known food allergens.

• Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
• Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
• Paid Parental Leave, Bereavement Leave
• Flexible Work Schedules, Work at Home Options
• Wellness Program with Incentive Dollars, Preventative Health Screenings
• Employee Assistance Program (EAP), Critical Illness and Accident Insurance

• Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
• Market-based competitive Compensation and Overtime Pay for Salaried positions
• Quarterly Bonus Program and Spot Bonus Program
• Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
• Life Insurance Paid by Matrix and Buy-Up Options
• Short-Term and Long-Term Disability Plan Paid by Matrix

• Technical, Managerial, and Administrative Career Paths
• Onboarding and Mentoring, Internal Training and Cross Training
• PE Certifications, Registration, and Renewals
• Assessments and Leadership Development
• External Certification Programs, Professional Memberships
• Tuition Reimbursement Program