Operations Technology Systems Administrator

At MCE, we tackle the climate crisis with a shared commitment to innovation, community, and equity. Together, we foster an inclusive, collaborative, and flexible work environment where creativity thrives, work-life balance is prioritized, and every voice is valued.

MCE is a not-for-profit public agency that has set the standard for clean energy in our communities since 2010. We provide more renewable power at stable rates, and deliver cutting-edge energy programs to residents and businesses across four Bay Area counties: Contra Costa, Marin, Napa, and Solano. Our team, drawn from all walks of life, embodies a shared passion for environmental stewardship and community service. You’ll work alongside dedicated professionals innovating and collaborating to make our communities more energy-efficient, resilient, and sustainable.

MCE is in the San Francisco Bay Area, with offices in San Rafael and Concord. Employees have the option to work remotely, in a hybrid arrangement, or in the office, depending on the role responsibilities and any in-person meeting requirements. I am happy to provide more details if needed.  

We value a range of experience. Even if you feel that you do not meet all of the qualifications, we encourage you to apply. Application materials will be reviewed on a rolling basis.

Under the direction of the Senior Operations Technology (OT) Systems Manager, the OT Systems Administrator manages back-end operational systems and platforms, including CRM security, DAP (Data Analytics Platform on Azure), and file storage. The role supports MCE’s cybersecurity, VPP data access, responsible AI use, Microsoft platforms, and other critical technical needs. 

The OT Systems Administrator configures, administers, monitors, and optimizes enterprise AI and Cloud platforms and applications, including security, access, performance, governance, and integrations. This role also supports system management, compliance, and the secure operation of MCE’s OT infrastructure, including cloud data storage, IaaS, PaaS, computer systems, and servers. 

MCE offers a remote/hybrid work environment. This position requires regular in-office work at either our San Rafael or Concord, CA office. Candidates must live within commuting distance of an MCE office. 

• →Maintain and optimize CRM security, DAP/Azure Cloud, file storage, cloud infrastructure, servers, and other operational platforms to ensure secure, reliable, and effective performance. 
• →Implement and maintain cybersecurity strategies, controls, policies, procedures, and guidelines to protect MCE systems and data and support confidentiality, integrity, and availability. 
• →Support audits, compliance requirements, internal security policies, and collaboration with IT, Legal, and OT leadership. 
• →Configure, administer, monitor, and optimize enterprise AI platforms and AI-enabled applications, including user access, security controls, governance, integrations, performance metrics, and responsible AI practices. 
• →Support secure data access protocols for dispatchable Virtual Power Plants (VPPs) and ensure efficient, protected data flow. 
• →Evaluate the security and operational fit of new and existing software, hardware, and cloud technology solutions to ensure they meet Technology and Analytics, Operations Technology, and agency requirements. 
• →Administer and Implement changes in Identity management platforms such as Okta and Entra.  
• →Identify and implement opportunities for system optimization, redesign, security improvement, and process improvement across MCE’s technology solutions. 
• →Collaborate with departments and internal stakeholders to align technology initiatives, tools, and operational improvements with agency goals. 
• →Manage system engineering responsibilities across assigned systems and infrastructure as needed. 
• →Stay current on emerging cybersecurity threats, cloud technologies, AI practices, and other relevant technical trends through training and professional development. 
• →Support MCE strategic direction through secure, scalable, and effective technology operations. 

• Advanced CRM, DAP (Data Analytics Platform), and file storage systems. 
• Advanced Microsoft Azure and other Microsoft platforms. 
• Proficiency with Identity Management Platforms (Okta, Entra ID). 

• Bachelor’s degree in computer science, information systems, electrical engineering, or a closely related field. 
• A minimum of five (5) years of increasingly responsible experience providing support of computer applications, operating systems, hardware, databases, security, and end-users, which included the design of systems, data and communication architecture with 99.999% availability. 
• Preferred Certifications in any of the following Azure administrators, Azure Security Engineer, COMPTIA Sec. A Plus- Azure data fundamentals, Azure AI fundamentals 

• Cloud based hardware, software, and networking protocols are utilized in standalone and integrated data communications systems. 
• Comprehensive understanding of cybersecurity principles and best practices. 
• Familiarity with audit processes and compliance requirements. 
• Project management methodologies and tools. 
• Industry trends and emerging technologies. 
• Basic office productivity software applications, including word processing and spreadsheets. 
• Installation and configuration of standard business and administrative software, including web-based application software. 
• Information security and data quality standards. 
• Parallel, secure, and redundant operations between data centers including back up and disaster recovery. 

• Communicate effectively with MCE staff, clients, and vendors regarding hardware and software issues. 
• Prepare clear, accurate, and concise documentation, reports, and other written materials. 
• Manage multiple priorities and quickly adapt to changing priorities in a fast-paced dynamic environment. 
• Take responsibility and work independently, as well as coordinate team efforts. 
• Be thorough and detail oriented. 
• Demonstrate patience, tact, and courtesy. 

As part of the application process for the Operations Technology Systems Administrator position, all candidates must complete the following requirements: 

• Complete the short online application and answer all applicable questions. 
• Submit a current resume. 
• Submit a cover letter explaining how your experience would contribute to the position and team. 
  • Candidates who do not complete the application in full may not be considered for the position. 

As we narrow our top pool of applicants, candidates moving through the recruitment process may participate in an initial video call, video cross-team panel Interview, and video executive interview. Additional skills assessment may be requested. 

Applications will be reviewed on a rolling basis, and initial screens scheduled when a qualified pool of candidates has been identified. MCE Reserves the right to close the recruitment at any time. 

The Technology and Analytics (TA) department furthers MCE’s pursuit of finding more innovative solutions to the challenges facing Community Choice Aggregations (CCAs) today. The team uses its deep knowledge of technology and data sciences to provide platforms, systems and facilities to the wider MCE team so that decision makers can be confident that their choices are backed up by hard data. The TA team is also responsible for MCE’s Customer Relationship Management (CRM) system and its Data Analytics Platform. TA provides the infrastructure that allows MCE to maintain its operational readiness while also being accountable for cybersecurity threats and the privacy of MCE’s customer data. 

At MCE, we are committed to fostering a workplace rooted in equity, inclusion, and belonging. As part of this effort, we’ve included a few optional questions to help us better understand your background, experiences, and how we can create a respectful and inclusive candidate experience.

MCE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

MCE offices support an environment that is accessible to those with reduced mobility. We are happy to provide more details if asked.

MCE makes reasonable accommodations of any known physical or intellectual limitations for qualified applicants with disabilities, sincerely held religious beliefs, and other conditions protected by applicable law.