Director, Rare Disease Operations

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At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.

The Director, Rare Disease Operations, will be responsible for overseeing the daily operations of our Rare Disease program, managing a team of customer service representatives, patient access specialist, case managers, and implementing strategies to enhance customer satisfaction and operational efficiency. The ideal candidate will possess strong leadership skills, a patient-centric mindset, and a proven track record in leading reimbursement teams.

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Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Office environment. 

20% travel is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

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Bachelor’s Degree or equivalent experience. 

• 12+ years’ experience within specialty pharmacy, or other relevant pharmaceutical industry services.

• Previous experience effectively coaching and managing a team responsible for pharmacy or reimbursement operations including proven record of motivating a team to perform above expectations.

• Strong understanding of pharmacy operations, technology, and best practices.

• Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers.

• Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clients.

• Excellent grammar and vocabulary skills including the ability to compose complex proposals as well as edit content.

• Proven track record of analyzing operational data, formulating, and executing on action plans related to data insights.

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

• Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams.

• Innovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, …)

• Critical thinking, analytical, research, and problem-solving skills

Environment: Office environment

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.